Technical support service

Choosing a proper category for your question will significantly reduce the response time. A submitted request receives a unique ID. You will receive an e-mail at the address specified during the request submission with the URL to your request page. On the request page you will be able view the history of your request, add additional data, attach files or close the ticket, when the issue is resolved.

Maximum allowed time for a response is 12 hours. But the experience shows that the majority of questions are answered within the first hour after their submission. The support ticket system is constantly supervised by the management staff of Doctor Web.