What is a Dr.Web key file and where can I find it?
A key file is a special file that contains a list of allowed software components and the the tierm of a license. The file has the .key extension and can be found in the installation directory of a Dr.Web anti-virus (in Windows it is typically C:\Program Files\DrWeb\drweb32.key).
I’m having the following message: “The validity of your key file has not started yet”
It happens if the system date turns out to be earlier than the date when the key file was created. Set a correct day, month and year in your system and reboot the machine. In Windows you can use Date And Time in the Control Panel to set a correct date. If this doesn’t help, please contact our support service.
How do I replace a demo-key with a license key file?
If you have already purchased a license and registered your Dr.Web serial number: delete the Dr.Web demo key file – it is called drwdemo.key - from the DrWeb installation directory and restart your computer.
I’m going to buy a new computer. Can I use the same key file to run the anti-virus on my new computer?
You can’t use one key file to run Dr.Web on two computers simultaneously but you can move the file to another machine. Copy a key file (drweb32.key) from the installation directory (the default location is это C:\Program Files\DrWeb) to the directory of the anti-virus on another PC. You have to delete the key file on your old PC after copying it.
Where can I see the expiration date of my license for Dr.Web?
If you are a user of Dr.Web anti-virus for Windows you can see the expiration date among other license information in the right upper corner of “My Dr.Web” web-page. Users of other Dr.Web products can right-click on the icon of SpIDer Guard and select “About” in the context menu.
When does the term of the license for Dr.Web begin?
Validity of your license starts as soon as you register. If you purchased a renewal license it can be registered at any moment. The rim of your previous license *if still valid) can be added to the tern of the new renewal license.
I bought a Dr.Web anti-virus in a box. But it contains the anti-virus version 4.33 while according to your web-site the latest is 4.44. How do I update?
Regardless of the version of the anti-virus placed in the box you can use (as soon as you register at our web-site and get a key file) the latest version of the anti-virus that will be downloaded by the automatic updating utility.
The software is updated as follows. As soon as you try to use the program you will be prompted to register and get a key file. Connect to the Internet, register and obtain a key file. After that the automatic updating utility will retrieve updates (if your computer is connected to the Internet). Software components as well as the virus database will be updated. A change for the latest version will also alter the title of the main scanner window that will display the current version of the software.
I have registered my Dr.Web anti-virus at your web-site and got a key file. Where do I place it?
If you received a key file as an archive via e-mail or on a CD or a floppy disk (such delivery options are also available), the file will have the .KEY extension. Unpack it and place it into an installation directory of Dr.Web for Windows (typically it is C:\Program Files\DrWeb\*****.key).
I have received an archive with the Dr.Web key file via e-mail but I cannot save it on my computer. I use Outlook Express to receive e-mail. What should I do to save it?
The problem lies in the settings of Outlook Express. By default, it does not allow to open or run attachments. The Dr.Web key file is sent to users via e-mail as the attached archive and modern viruses usually come to computers of users in archives.
To save the received attachment with Dr.Web key file, select Tools/ Security tab in the Outlook Express menu and uncheck "Do not allow attachments to be saved..." box. Press the Ok button.
